Customers’ satisfaction Questionnaire

Email: *
 

Name, Surname:

Company: *
 

Function:

Address (you will receive a small gift if you fill in your address):

1. Your assessment of RETIGO VISION Combi Steamer

2. You perceive the RETIGO VISION Combi Steamer choice of functions as: (List the model you have experience with. May includes both models).

3. How do you rate the RETIGO VISION Combi Steamers controls? (List the model you have experience with. May includes both models).

4. How do you rate the VISION TOUCH touch screen? Please rate the following properties: (List the model you have experience with. May includes both models).

Blue

Orange

5. How do you rate the method of setting values (for instance time or temperature) with the touch digital keyboard?

6. Please rate the automatic washing system of the REGIGO BLUE VISION Combi Steamers:

7. How do you rate the EASY COOKING automatic cooking system in the RETIGO Blue VISION?
Very goodRather goodRather badVery badNot used

8. How do you rate the simplicity/ complexity of cooking programs creation? (List the model you have experience with. May includes both models).

9. How do you rate the quality of cooking results (for instance evenness of baking)?
Very goodRather goodRather badVery badNot used

10. How do you rate the HACCP data downloading system and working with these data?
Very easyRather easyRather difficultVery difficultNot used

11. According to your view point please rate the following brands on a scale from 1 (the worst) to 5 (the best):

12. In comparison with prices and quality of competition models you rate the prices of the RETIGO VISION Combi Steamers as:
Very lowRather lowComparableRather highVery high

13. How do you rate the quality of shop finish (surface finish, quality of welds, joints, edges, etc.)?
Very goodRather goodRather badVery bad

14. What is your satisfaction level with the quality of service cases processing (speed, communication quality)?
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

15. How satisfied are you with the level of sales and cooking training at the manufacturer (organizations input, safety, information structure, etc.)?
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

16. What is your satisfaction with the level and quality of technical documentation (product manuals, installation instructions, etc.)?
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

17. Are you satisfied with spare parts availability?
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

18. What is your general view of the standard and quality of communication in the RETIGO Company (availability and quality of communication with top management, sales department, quality of presentation, promotion materials, web pages, etc.).
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

19. How do you rate the communication level, professionalism and attitude of our service technicians?
Very satisfiedRather satisfiedRather unsatisfiedVery unsatisfiedNot experience

20. How do you rate communication and attitude of our cooking instructors?
Very goodRather goodRather badVery badNot experience

21. Are you missing any functions in the RETIGO VISION Combi Steamers?

22. Is there anything you miss in the technical design of the RETIGO VISION Combi Steamers?

23. Have you had any serious problems with the RETIGO VISION Combi Steamers during your working with them?

24. Do you use the EASY COOKING automatic cooking system?