In order for you to have good results from the very beginning, RETIGO makes use of an extensive network of authorized service companies that are specially trained by RETIGO. They will install and demonstrate the equipment for you and recommend the best system of preventive checks so that the equipment will serve you for a long time to your full satisfaction.
RETIGO gives you a guarantee for proper functioning and quality service. In order to achieve the highest quality of the food you prepare and the most effective operation of RETIGO equipment, we recommend that you utilize the expert training provided by our experienced chefs on your premises and subsequently the professional advisory service granted by our chefs.
The producer guarantees the quality, proper functioning and operation of the equipment for a period of 24 months from the day the equipment was installed on the basis of confirmation of the 24-month warranty on the warranty certificate. The warranty covers defects arising demonstrably as a result of defective material or defective work that makes proper functioning impossible.
Excluded from the 24-month warranty are only these parts: bulbs, seals and door glass damage. There is a 6 months warranty for these parts.
Excluded from the warranty conditions are shortcomings arising through mechanical damage, improper handling, improper operation and not observing the operating instructions; defects arising from unsuitable installation not complying with the manufacturer's recommendations according to the technical documentation (in case of different manner of installation, the expressive agreement of the manufacturer is necessary); as well as defects caused by the foreign intervention of higher power.
RETIGO recommends that regular controls of the equipment be carried out by a service company. Only through regular controls and cleaning of the appliance can wear and eventual damage to the equipment be prevented.
It is suitable to have a preventive service check carried out after one year of operation.
During this check, the service company performs the items listed in the chapter "Service document" (see Service booklet) and notes the work performed by making a check. This gives you a clear over-view and prevents misunderstandings.
During the whole time of operation, the equipment has to be subjected to regular checks, tests and revisions.
The lifecycle of the device is 10 years providing the following conditions are met: